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Responsible Gaming

1ex Responsible Gaming — Safety with Every Game

Gaming is for fun — not stress or addiction. 1ex believes every player's safety and mental well-being comes first. Use our responsible gaming tools and enjoy playing within your limits.

18+
Age Limit
24/7
Support
5+
Protection Tools
0%
Minor Access

Our Responsible Gaming Commitment

1ex has put in place a range of effective measures to protect every player's mental and financial well-being.

Age Verification

You must be 18 or older to join 1ex. Age is verified through a strict KYC process at registration. Minors cannot open an account under any circumstances.

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, there's no way to overspend your budget. Financial control stays entirely in your hands.

Session Time Limit

Extended gaming sessions aren't good for your health. On 1ex, you can set a maximum duration for each gaming session. Once the time is up, the system will notify you.

Cooling-Off Period

Sometimes you just need a break. Use 1ex's cooling-off feature to pause gaming for anywhere between 24 hours and 6 weeks. Your account will be automatically suspended for the duration.

Self-Exclusion Feature

If you feel gaming is negatively affecting your life, use the Self-Exclusion feature to lock your account for anywhere between 6 months and 5 years.

24/7 Support

Our specialist support team is always on hand for any responsible gaming concerns. Reach out via live chat or email and get the guidance you need.

Table of Contents
What is Responsible Gaming?

Responsible Gaming means enjoying gaming or betting as a form of entertainment — not as a way to earn a living or escape stress. 1ex believes that an informed player can enjoy gaming within their limits, and that is the foundation of a healthy gaming culture.

Bangladesh's gaming community is growing fast, with thousands of people joining betting and slots games every day. But when the fun turns into addiction, it can seriously damage your personal and family life. That's why 1ex has placed responsible gaming at the heart of the platform from day one.

The core principles of Responsible Gaming are:

  • Set a Budget: Only bet money that you can afford to lose without it affecting your daily life.
  • Time Management: Decide in advance how much time you'll spend gaming.
  • Understanding the Reality: Gaming is not purely skill-based — chance plays a role too.
  • Emotional control: Avoid gaming when you're feeling angry, frustrated, or lonely.
  • Avoid chasing losses: Avoid chasing your losses by betting more after a loss.

Keep in Mind: Gaming is entertainment. If you're having fun and staying within your limits, everything is fine. If a problem comes up, 1ex is always here for you.

1ex's responsible gaming practices meet the standards of the world's leading gaming platforms. We want you to enjoy gaming in a healthy way for the long term, which is why we've built a range of effective protection tools — all completely free to use.

1ex Protection Tools

1ex offers a set of powerful responsible gaming tools that you can activate directly from your account settings.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set. To increase a limit, you'll need to wait 24 hours — but you can lower it at any time.

Loss Limit

Decide in advance the maximum amount you're willing to lose over a given period. Once you hit that limit, 1ex will automatically end your gaming session and send you a notification.

Session Timer

Set a maximum session duration before you start gaming. When the time is up, you'll receive a reminder notification. This keeps you aware of how long you've been playing and helps prevent excessive gaming.

Cooling-Off Period

If you need a short break from gaming, use the cooling-off feature. You can pause for 24 hours, 72 hours, 1 week, or 6 weeks — whichever works for you. Both deposits and gaming will be disabled during this period.

Self-Exclusion

If gaming is causing problems in your life, take a long-term break through Self-Exclusion. Your account can be locked for 6 months to 5 years. All promotional communications are also paused during the self-exclusion period.

Warning Signs of Problem Gaming

If you notice the following signs in yourself, gaming may be having a negative impact on your life. Stay aware and take the necessary steps before things get worse.

Spending more on gaming than your budget allows
Chasing losses by placing more bets after losing
Finding it hard to stop gaming
Borrowing money to fund gaming
Hiding your gaming from family and friends
Unable to focus on work or studies
Feeling restless or irritable when you can't game
Feeling like you need to figure out a strategy to win at gaming

If any of the above signs apply to you, reach out to the 1ex support team. We're ready to help without any judgment.

Check Yourself — Self-Assessment

Take a moment to reflect on the questions below and answer them honestly. If most of your answers are "Yes", it may be time to seek help.

1

When you lose at gaming, do you play again to try to win that money back?

2

Do you get angry or anxious when asked to stop gaming?

3

Do you hide your gaming activity or expenses from your family?

4

Is gaming affecting your work, studies, or relationships?

5

Have you borrowed money from someone to cover your gaming expenses?

6

Do you suffer more from not being able to game than from losing?

If 3 or more of your answers are "Yes", please speak with our support team. Asking for help isn't a sign of weakness — it's a sign of courage.

How to Use the Protection Tools

All of 1ex's responsible gaming tools are easily accessible from your account settings. Follow the steps below:

1
Log in to your account

Log in to your 1ex account and click the profile icon in the top right corner.

2
Go to Account Settings

Select "Account Settings" from the dropdown menu.

3
Open the Responsible Gaming tab

Go to the Settings page and click on the "Responsible Gaming" tab. You'll find all the protection tools there.

4
Choose Your Preferred Tool

Activate whichever tool you need — Deposit Limit, Loss Limit, Session Timer, Cooling-Off, or Self-Exclusion.

5
Confirm & Save

Set your preferred limit or duration and click "Confirm" or "Save". Changes take effect immediately.

6
Contact Support If You Need Help

If you can't find the settings or run into any issues, contact our support team via live chat. We'll help you right away.

Important: Lowering a protection limit takes effect immediately, but increasing one is subject to a 24-hour cooling period. This is intentional — it's designed to prevent you from raising your limits on impulse and putting yourself at risk.

Protection for Minors

1ex strictly ensures that no one under the age of 18 can access gaming on this platform. This is one of the most important parts of our social responsibility.

What we do:

  • KYC Verification: Age is verified at registration using a national ID card or passport.
  • No Deposits Without Age Verification: All financial transactions are blocked until age verification is complete.
  • Suspicious Account Suspension: Any account suspected of belonging to a minor is suspended immediately.

If you are a parent and think your child may be accessing gaming from your device, take the following steps:

  • Use parental control software on your device.
  • Keep your 1ex account password secure.
  • Delete any saved passwords from your mobile or computer browser.
  • Teach your child about responsible online behaviour.
18+

1ex is strictly for users aged 18 and above. If you are under 18, please do not use this site.

General FAQ

Your questions about Responsible Gaming

Yes, your deposit limit can be increased later, but a 24-hour cooling period applies. This means the increase will only take effect 24 hours after you submit the request. This rule is intentional — it's there to protect you from raising your limit impulsively and incurring financial loss. Lowering your limit, however, takes effect immediately.

Yes. When you self-exclude, you'll have the option to withdraw any funds remaining in your account. Self-exclusion only stops gaming — your money remains completely safe. Contact the support team to process your withdrawal.

Start by reaching out to the 1ex support team — we'll help you take the right steps. You can also talk to a trusted family member or friend. Consulting a mental health professional is equally effective. Remember, asking for help is the bravest thing you can do.

A cooling-off period is a short-term break (24 hours to 6 weeks) after which your account is reactivated automatically. Self-exclusion is a longer-term measure (6 months to 5 years) that requires additional verification before your account can be reactivated, even after the period ends. If gaming is causing you serious problems, self-exclusion is the right choice.

No, there are no issues at all. These tools are completely free and have no negative impact on your account. In fact, using them reflects the habits of a responsible player — and 1ex always encourages that kind of mindful decision-making.

Talk to them with empathy rather than judgment. Try to understand how they feel and encourage them to seek professional help. If needed, contact the 1ex support team — we're ready to speak with family members too.
Play Responsibly

Play Safe, Enjoy with 1ex

Gaming on 1ex is about more than winning — it's about having a healthy, enjoyable experience. Play within your limits, spend time with family, and make the most of life. We're always here for you.

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