1ex Privacy Policy — Your data is safe with us

When you create an account or use services on the 1ex platform, we collect various types of information. The purpose is to deliver the best possible service and to ensure platform security.

Information provided directly by you: When you register with 1ex or use our services, the following information is collected from you:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address (if verification is required).
• National ID or passport number (for KYC verification).
• Payment method details (Mobile Banking/Nagad/Rocket number).

Automatically collected information: Some data is collected automatically as you browse the site:

• IP address and device type.
• Browser type and operating system.
• Time of site access and pages visited.
• Cookies and local storage data.
• Betting history and gaming patterns.

1ex uses your data for specific, limited purposes. The table below outlines the purpose and legal basis for each type of data use:

1ex will never use your data for any purpose beyond those listed above. If a new use case arises, your consent will be obtained beforehand.

1ex never sells, rents, or shares your personal data with third parties for commercial purposes. However, data may be shared in a limited number of circumstances:

• Service Providers: Limited data is shared with payment gateways, KYC verification providers, and hosting service providers. They may only use the data for their designated purpose.
• Legal Obligation: We are legally required to provide information in response to valid requests from government authorities or law enforcement agencies.
• Business Transfer: If ownership of 1ex changes, your data may be transferred to the new owner. You will be notified in advance if this occurs.
• Fraud Protection: Fraud-related information may be shared with other organizations in the gaming industry.

1ex uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve site functionality.

Types of cookies used by 1ex:

• Essential Cookies: Essential for core site functionality — maintaining login sessions, storing security tokens, and more.
• Functional Cookies: Used to remember your preferences (language, settings). These cookies enhance your experience.
• Analytical Cookies: To understand which parts of the site are used most. This information is used to improve our services.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can turn these off at any time.

You can delete or disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may cause some site features to stop working.

Transparency about how long 1ex retains your data and how it is kept secure is a top priority for us.

Retention Period:

• All data is retained for as long as the account remains active.
• Certain data may be retained for up to 5 years after account closure to meet legal requirements.
• Financial transaction records are retained for 7 years in accordance with regulatory requirements.
• Marketing-related data is deleted immediately upon opt-out.

Security Measures: 1ex uses industry-standard security technologies, including:

1ex respects your privacy rights. You have the following rights:

• Right of Access: You can request to view all information we hold about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can choose to restrict how certain data about you is used.
• Data Portability: You have the right to receive your data in a standard, portable format.
• Right to Object: You may object to the use of your data for marketing purposes.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

The 1ex platform is intended for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If we become aware that a minor has opened an account:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• If a balance remains, it will be returned after contacting the adult guardian.

If you believe someone underage is using 1ex, please contact our support team immediately.

1ex reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following channels:

• A notification will be sent to the registered email address.
• An update notice will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be revised accordingly.

Continued use of the site after any changes have been made will be considered your acceptance of the updated policy. If you do not agree with a change, you will have the option to close your account.

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our dedicated privacy team is always ready to assist you.

• Email: [email protected]
• Support: 24/7 live chat support is available.
• Response time: Typically within 24–48 hours.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.